I am trying to convert QBO to QB desktop and the security certificate screen on the desktop is not showing up. How to I make this happen so I can finish the conversion?

I ran both Internet Explorer and QB as an administrator and the file downloaded but I never received an email either.  What am I doing wrong?

Answer

Hi there, warningtransport.

Glad to have you here in the Community. I'm here to help you convert from QuickBooks Online to QuickBooks Desktop. If you're experiencing freezing issues when trying to export a QuickBooks Online data into Desktop, this article explains the reasons behind these unresponsive behaviors during the conversion process: Freezing issues during export from QuickBooks Online to Desktop.

After downloading the file from QuickBooks Online (QBO) you can follow the steps in this article: Errors exporting from QuickBooks Online to desktop.

If the same thing happens, I'd recommend working with our QuickBooks Online Customer Care Team. They have extra tools, such as screen sharing, to dive deeper into this issue.

Keep me posted on how things go once you've tried the steps. I'm always here to help.

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IntuitKristyS , Community Support Specialist
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