Can I text message my customers their receipts from GoPayment?

The GoPayment documents state I can text my customers their receipts however the send button isn’t enabled until I enter an email address. I’m using the app on my iPhone. I’ve trying typing the phone number and selecting from my contact list without success. Is this function working? And if not is Intuit working on it?

Answer

Thanks for reaching out to us, sandy .

Allow me to share some details about sending a text message for customers receipt from Go Payment.

GoPayment allows you to send a copy of a receipt via email or text message as long as your device's service plan provides email and text message functionality.

To do that:

During a sale:

  1. Sign in to GoPayment.
  2. Process a credit card transaction. 
    After the transaction is approved, the Send Receipt screen will appear:
  3. Enter the phone number where the receipt will be sent.

For a previous transaction:

  1. Sign in to GoPayment.
  2. Tap History and search for the transaction for which you want to send a receipt.
  3. Tap the transaction to display a detail view and then tap Send Receipt.
  4. Enter the phone number where the receipt will be sent.

You can also check out this article for your reference: https://community.intuit.com/articles/1374721.

That will get your customers receipt to be sent successfully via text message.

You've got me here if you have any follow up question. I'm just one post away.

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IntuitBettyJane , Community Support Specialist
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