A customer mistakenly paid an invoice twice, and we separately cut a check to reimburse them. How should those two transactions be recorded?

I've recorded the second receipt as a 'Deposit', and the reimbursement as a 'Check', but I can't seem to close them out against each other. What am I doing wrong?

Answer

Hello,

If you recorded the 2nd payment as a "Bank Deposit" and just used your normal income account, and then used the same income account as the offsetting account when you cut the check, then thats all you need to do.  You canceled out the payment in the bank by cutting a refund check and you canceled out the additional income by using the same income account on said check.

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