Can you reconnect my QBO to my Capitol One credit card?

 Message I receive is "Hmm. Something stopped us from connecting to your bank. This isn’t common, but does happen.Try connecting again. If that doesn’t work, contact Support for more help with this."  I have tried many times for more than 2 weeks.  I can connect to my CapitolOne account via their regular weblink.  

QBO-CapitolOneConnectionAttemptScreenShot.PNG

Answer

Hi there, maurak25

I checked updates, and I was not able to see other users reporting the same issue. Since you’re currently using QuickBooks app (based on your screenshot), we can try using a browser when reconnecting. If it works fine on the browser, I’d recommend clearing cache on your QuickBooks application.

Here’s how:

  1. Go to Help on the top.
  2. Select Reset App Data.

If the same issue persists after trying the browser, It’d be best to reach out to our phone support for further investigation.

Here’s an article on how to reach them: https://community.intuit.com/articles/1145770

Once QBO is disconnected from the bank, you're able to import the bank transactions via the WebConnect feature. This article will walk you through the steps:  Can I upload bank transactions? Can I import more than 90 days of bank transactions?

Keep in touch if you have any other concerns. I'll be here anytime to help you.

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IntuitMikiD , Community Support Specialist
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