Why is the Self-Employed app not tracking my mileage?

I noticed that the self-employed app has not been tracking my mile for some time on my iPhone. I noticed that in Settings, the "Background App Refresh" is on but is faded/grayed out, meaning I am unable to change it.

Answer

I’d be happy to help you, tyvono.

Thank you for sharing this with us!

There are several possible reasons why you're mileage tracking stops from working. Two of which is your mobile phone's settings and the version of the mobile app. The latest version for QuickBooks Self-Employed Mileage and Expense Tracker (For iOS users) is 4.34.3.

For iOS 11, kindly make sure that the following are enabled and set to "Always":

  • Motion & Fitness
  • Background App Refresh
  • Cellular Data
  • Mobile App
  • Lastly, you’re logged in to the correct QBSE account while tracking the trips.

Once completed, kindly turn off and turn on your mobile phone. You can also do a test drive to check if everything works on your end.

You can also check this article for more information about troubleshooting automatic mileage tracking issues.

If you need further assistance while working with your QuickBooks account, please feel free to drop a comment below. I'm always here to help.

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IntuitJuViel , Community Support Specialist
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