Return of item from a ticket that had a 40% discount applied.

Return of item from a ticket that had a 40% discount applied.  Replacement items sold on same ticket as the return, also at 40% discount.  Receipt does not calculate properly.  We had to do the return as a separate transaction onto a store credit (gift card) and then re-ring the replacement item with 40% discount and pay for it with the credit on the gift card.  Why is this happening?  Can it be fixed?

Answer

Hey there, pabccb1.

Welcome to the QuickBooks Community. Thanks for providing the steps you've taken in trying to properly record the return item.

To determine why the receipt didn't calculate correctly, we'll need to see how the transaction is recorded in your QuickBooks Point of Sale account. Since we're unable to gather sensitive information in the Community for security reasons, you'll need to contact our Technical Support Team for help with correcting the receipt and making sure that your record is accurate.

You can find the most up-to-date contact information for QuickBooks Point of Sale Team through this link: Which Payments product do you need help with?

We also have articles available on the website to help you further understand our product and how it can benefit your business. All you need to do is visit this website: Customer Resource Center.

Thanks for giving me the opportunity to help. Wishing you continued success with all your business endeavors. 

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IntuitRasa-Lila , Community Support Specialist
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