quickbooks pro 2018 will print and email invoices but statements will create and print but will not proceed past the send button

I am able to create an invoice, preview, print and email it via gmail. When i wish to send a statement, I can create, preview it and print it. when i push the email button i get the "Send Statement" screen. The "Send button is highlighted in blue and gives the click effect when I click on it BUT nothing happens after that

Answer

Thank you for visiting the QuickBooks Community, transol.za.

I'm happy to walk you through on how we can get around this so you're able to send statements using QuickBooks Desktop.

Before we proceed, please create a backup copy of your file to avoid any data loss.

You can then update QuickBooks to the latest release. Download and run the QuickBooks Print and PDF Repair Tool on your computer.

Once the tool completes, try sending the statement with the PDF form again. If the error persists, you can reboot your computer and try again.

You can refer to this article for more information: Resolve Problems Printing, Emailing, Saving as PDF out of QuickBooks Desktop.

If the same problem occurs after doing all the recommended steps, I suggest contacting our Technical Support Team for further assistance.

Here's how you can contact support:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Keep in touch if you have any other questions with QuickBooks. I'd be happy to assist.  Have a great day!

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