The phone app keeps missing days of travel. No reason why that I know of. It is missing August 10th, yet it recorded everything on either side. 9th and 11th!

Answer

Hello there, vincehill.

Let me help get your mileage tracker working properly so you can get back to business.

There are a few possible reasons for your mileage tracker to stop working. One of which is making sure that your mobile app version is up-to-date. The current version for QuickBooks Self-Employed Mileage Tracker and Taxes (For Android users) is 4.65. While the latest version for QuickBooks Self-Employed Mileage and Expense Tracker (For iOS users) is Version 4.34.3.

In addition, you may check the following settings of your phone:

  • Make sure that WIFI or mobile data is enabled.
  • GPS and Location services are enabled.
  • Auto-mileage tracking is enabled on the mobile application.
  • You are logged in to the correct QBSE account while tracking the trips.

Once completed, you can do a test drive to see if it tracks all of your trips consecutively without interruption.

If your tracker stops working again, I recommend contacting our Customer Care Team. They have tools to pull up your account in a secure environment and check your mileage tracker.

For additional information, check out this article with detailed troubleshooting steps about Troubleshooting Automatic Mileage Tracking Issues.

Don’t hesitate to leave a comment blow, if you need further assistance while working with your QuickBooks account. I’m always here to help.

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