My client's credit card was declined for a recurring payment. How do I charge it again?

The first recurring charge for this customer went through, the second was declined. He has since given me a different credit card. How do I re-run the charge that was declined?

Answer

Hi there, merry.

I’d be glad to ensure your concern about credit card payment is properly addressed.

To start, your customer's credit card may decline for several possible reasons.

When processing payments, make sure that your client’s credit card information is up-to-date.  Then, try re-entering the cardholder's name, card number, and expiration date correctly, and process the transaction again. 

Here’s how:

  1. Click Sales or Invoicing from the left menu.
  2. Select Customers at the top.
  3. Choose the customer you want to edit.
  4. Click Edit in the upper left.
  5. Note: If you can't see the Edit button, you need to set up the credit card payment methods in the Payment List.

  6. Go to the Payment and Billing tab.
  7. Under Preferred payment method, select a credit card.
  8. Enter credit card information.
  9. Click Save.

Once completed, you may recreate the Sales transaction or re-send the invoice to your client.  Don’t forget to void or delete the invoice or sales transaction that has the declined credit card information to avoid getting duplicate records.

If the same problem occurs, I'd suggest contacting our QuickBooks Payment team. They'll be able to securely access your account and check what's causing this to happen. 

To reach them, click this link Which Payments product do you need help with?. The phone number and hours of operations are listed in the QuickBooks Payments section. 

Feel free to visit the Community site if you have other concerns, or if there’s anything else you need. I'm always here to help. Have a great rest of your day!
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