my bank changed their online banking system and my account stopped syncing with my quickbooks. does anyone know how to fix the problem?

Answer

Let me help you sort this out, wholemovementllc.

May I ask for the name of the bank you’re trying to connect with QuickBooks Self-Employed? Have you tried connecting your bank using the new URL?

Here are the possible reasons your bank’s connection with QuickBooks may be interrupted for any of the following reasons:  

  • If there is a minor or major update in your bank information such as the bank account number.
  • Update on your bank’s website. If you can't find your FI, you can Request support for your bank and request it be added.
  • Update in your Online Banking Login credentials.
  • Bank outage and other scheduled maintenance.

To re-establish the connection manually, can you please log out and log in to your QuickBooks Self-Employed account and try to reconnect your bank?

To re-connect a bank:

  1. Click the Gear icon at the top right of any page.
  2. Select Bank Accounts in the drop-down menu that appears.
  3. Click on the Connect Another account link.
  4. Enter the name or the URL of your bank in the search box.
  5. Enter the sign-in info you use at your bank's website and click Connect securely.

If you're still unable to receive updates coming from your bank, I recommend reaching out to our Customer Support team. They can look into your account and examine the issue with your connected bank account. 

In the meantime, you can use CSV file to download your bank transactions.

You can always drop by if you need more help while working with QuickBooks Self-Employed. I am always here to help.

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IntuitJuViel , Community Support Specialist
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