Why doesn't the program pick up deposits made to the bank account only expenses?

Answer

Pleased to see you here in the Community, andy.

I am here to help you make sure that your transactions are recorded accurately on your account.

May I ask how the transactions were recorded in the system? Was it downloaded directly from your bank? Or was it imported using a CSV file? Deposits are listed in green characters or figures in your transactions page, and I have included a screenshots for your reference.

There are several possible reasons why you’re not seeing the deposits or income transactions in your account.

  • If it's imported as a CSV file, you have the option to remove the imported CSV file, edit it, and then re-import it in the system.
  • If it's manually added, kindly make sure to enter the income as a positive amount such as “45.00." You don't need to enter the dollar sign.
  • Lastly, if it is downloaded directly from your bank, please be informed that the connection QuickBooks Self-Employed had with your bank account is a read-only type. Thus, we are just relying on the data that your bank is sharing with us. You can log in to your bank’s website and review how your transactions are listed. You can also give your bank a call to report this one.

If you’re still unable to correct your deposit transactions, I’d suggest contacting our Customer Care team. They’ll be able to check into your account on a secured environment and walk you through in correcting your data.

If you ever have other questions we can help you with, feel free to swing by the Community again.

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IntuitJuViel , Community Support Specialist
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