Why is quickbooks saying an active customer is innactive?

When i am trying to turn an estimate into an invoice, it won't let me save it because the customer is inactive, but when i checked to turn that customer active again it already said she was an active customer

Answer

Hi there, onthelevelron

I run some research and found out that there is an ongoing issue about this. Our engineers are still investigating the cause to come up with a fix. I’ll check with them frequently and get back to you once there are updates.

For now, I’d suggest reaching out to our phone support team to have your company details added on the list of affected users. You can get their updated phone number in this article: https://community.intuit.com/articles/1145770

You can reach me directly by adding a comment below if you have other concerns with QuickBooks.

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IntuitMikiD , Community Support Specialist
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