I am still experiencing errors on creating customer statements, even using the "+", rather than creating from the customer profile. When will it be fixed?

I have to juggle with dates to get the system to create a customer statement, which is not optimal when you are looking for a specific date to appear. I thought I had an open ticket after spending an hour with someone from online support who took screenshots. There is a technical glitch and I have been experiencing this for over 3 weeks. 

Answer

Hi libby,

Web applications like QuickBooks Online must have the capability to store temporary internet files on each user's computer to function properly. If you experience unexpected behaviors in the product, clearing the browser cache may resolve the problem.

As of now, try to clear the cache of your browser and retry to log back in.

  1. Here are the steps how: (for Google Chrome)
  2. Click the Tridot on the top right of your browser (browser settings).
  3. Click More Tools.
  4. Click on Clear Browsing Data.
  5. Uncheck the Password and Autofill form. (optional, select the information you'd like to remove).
  6. Select a time range.
  7. Click clear browsing data.

If you still encounter the same issue, I recommend you to call our customer service via phone or chat.

Please let me know if you have other concerns.

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