Why do I get an error message that I have selected the wrong program when I try to load the accountant's changes to my QuickBooks?

We sent our changes back to a client.  When he tries to load our accountant's changes, he gets a message that he has either opened the wrong company or the accountant's copy pending has been removed from his company.  He only has his company in QuickBooks on his computer, and he has not removed restrictions from his QuickBooks so the accountant's copy is still good.  Any ideas as to why he is receiving this message?  We made changes to the accountant's copy while we had it and we also reconciled his bank statements.


Is it a proper QBY change file? If you sent the wrong file type they cannot do anything with it. 

.QBX - Accountant's Transfer file (export file)Exported copy of a QuickBooks Desktop company file (.QBW). This is the copy that you will send to your accountant.

.QBA - QuickBooks Accountant's Copy working fileAfter opening the .QBX file, the restored version is called .QBA file. This is where the accountant enters all changes and corrections.

.QBY - Accountant’s copy import fileAfter recording the corrections, the accountant will export a .QBY file. This is the file the client needs to import in order to apply the Accountant's Changes to their company file.

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