How do I reset the admin password if the reset software option doesn't work (it constantly says it is invalid)?

I recently took over as administrator of a number of companies but unfortunately I have not been provided with the admin password. I've tried downloading the automated password reset service but every time I try to reset it I get a message that the token is invalid. Any ideas on resolving this as I need to set up new users?


Let me get you to the right support, dave.watson.

To fix the token invalid error, please contact one of our QuickBooks Customer Care Support. They have the tool that can generate a password for you.

You can reach them through this link:

On the Contact Us page, choose Data & Company Files, and then Passwords to get the number.

Please leave a comment below if you have other questions. Cheers!

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