I can't get into my account. I need to reactivate it to create W2s in order to finalze the closing of my state account.


Welcome to the Community, hshps.

I'm here to help you get back into your account and reactivate your subscription. 

If you forgot your User ID or Password, you have to click the Can't access your account? link and enter your email address or User ID.

You'll automatically receive an email which has the link to Sign In or Reset your Password. For more details, you can refer to this article: Sign in to your Intuit Online Payroll account.

After successfully logging into your IOP account, here's how to reactivate your subscription:

  1. Choose the To Do tab.
  2. Click the Setup tabs.

You can also contact our Intuit Online Payroll Support if you need additional assistance with logging in and reactivating your account.

Please let me know how it goes, or if you have other concerns. I'll be around for you.

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IntuitHoneyLynn , Community Support Specialist
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