Error message : Computer "has the file open in another copy of quickbooks. Close the company file in the other copy of quickbooks."

Mac user: I used QB2013 till about two months ago.  Downloaded QB2016 and started using trial uses.  Now I can't open the company file on the desktop so I am not able to upload to the online version.  Any help is appreciated.  

I also can't open QBB2013 because my OS no longer supports it.  Please advise!

Answer

Thanks for letting us know, tntsnowplowing.

Let me help you get this sorted out to keep your QuickBooks running.

We will need to process a troubleshooting for you QuickBooks Mac to isolate the error that you're getting. First, let's close your QuickBooks entirely.

You can follow the steps below to make sure your QuickBooks is closed:

  1. Choose Force Quit from the Apple menu or press Command-Option-Esc. This is similar to pressing Control-Alt-Delete on a PC.
  2. Select the QuickBooks app in the Force Quit window, then click Force Quit button.

Right after, let's delete the lock file of your QuickBooks, here's how:

  1. Make sure you are in the Finder (the menu at the top will say Finder right after the Apple sign).
  2. Choose File, and select New Finder Window.
  3. Click on the word Documents in the leftmost panel of the Finder window.
  4. The Finder window will now be titled "Documents" at the top center.
  5. Select your QuickBooks Company file, it ends with .qb2016 if you have file extensions on.
  6. From the Finder menu, choose File and select New Folder with (name of your company file).
  7. This will create a new folder tilted New Folder With Items.
  8. Rename the folder and double-click it, after to open it up in a finder window.
  9. Select the company file to launch QuickBooks.

If the issue still persists, I suggest contacting our Technical Support Agents so they be able to investigate this further.

Here's how you can reach out to them:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose you QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Feel free to post if you have any other concerns. Have a great day!

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IntuitJany , Community Support Specialist
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