How do I reclaim SMP?

QB payroll is showing the SMP paid out and says we can claim back some £3800 but HMRC do not seem to use this information as they still show that we must pay the Tax and NI each month, even though it is less that the "credit" we have in SMP.  How can I claim this back from HMRC?  I am sure the RTI we submit each month from QB payroll does contain this information- but HMRC does not use it to reduce the payments they say are due when we look at our online HMRC account. 

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