I am trying to reinstall desktop version on a new laptop. I am using the license key and product number sent in email and receive an error.

We have upgraded to QuickBooks online but I need to export company information from Desktop version. Can I get both on laptop to complete the set up of new version?

Answer

Hi susan,

I appreciate you checking in with us. I'm here to help and ensure you're able to reinstall QuickBooks. 

What specific error are you getting when installing QuickBooks? Yes, you can reinstall QuickBooks Desktop on your laptop and import the data into QuickBooks Online (QBO). Just make sure to enter the correct license and product number when installing QuickBooks. 

You can visit the QuickBooks License Look Up page to retrieve your product license number: License Look Up Tool.

I've got an article for you to check before importing into QBO from QuickBooks Desktop: Import Limitations - QuickBooks Desktop to QuickBooks Online.

If you're encountering any errors when converting, you can check this article for more troubleshooting steps: Fix errors when converting from QuickBooks Desktop to QuickBooks Online.

After following these steps, you shouldn't have any further issues in reinstalling the software. 

Keep me posted on how this turns out. I want to make sure everything is taken care of for you. Wishing you the best.

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IntuitJane , Community Support Specialist
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