some of my A/R statements won't print

statements will not print for 2 of my customers. Everyone else printed fine.  Does not show on the list and when I go directly to their account and try to print from there it says "1 statement unavailable"  with the balance that they owe.

Answer

You came into the right place, midwayauto.

I can help you get pass this printing issue with A/R statements in QuickBooks Online (QBO).

Let's begin the troubleshooting by using other or private browser. This is to determine if it's the browser that's causing these statements not being able to print.

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P 
  • Safari: press Command + Shift + N 

If it works smoothly while using a private browser, we'll need to clear your browser's cache so you can start and use QBO in a clean slate. 

I would appreciate it if you let me know how it goes. I'm still here whenever you need help.

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IntuitCharies , Community Support Specialist
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