I have inadvertently linked the wrong PayPal account to our Quickbooks and am unable to delete some of the transactions due to it causing an account to have non-0 balance

Hello,

I have inadvertently linked the wrong PayPal account to our Quickbooks and am unable to delete some of the transactions due to it causing an account to have non-0 balance.

I am getting the following error message: 

Something's not quite right
This transaction will cause a deleted account named PayPal Bank (deleted) to have non-zero balance.

Is there a way to circumvent this issue as it is skewing our P&L?

Answer

Hi Florent,

Let's get these transactions deleted. 

This error occur when trying to delete a transaction from an inactivate bank account. Let's reactivate the PayPal account, delete the transactions, then inactivate it again. 

To reactivate a bank account, here's how:

  1. Go to Accounting.
  2. In the Chart of Accounts tab, click on the Gear icon above the ACTION column. 
  3. Check the Include inactive box.
  4. Click on the Make active link for the PayPal account.

Go ahead and delete the PayPal transactions. Make the account inactivate again once you're done making some changes. Just simply click on the arrow beside the View register link of the PayPal account, and select Delete

In case you want to cut the PayPal connection from your QuickBooks Online, please see the steps in the Disconnect from the app section of this article: https://community.intuit.com/articles/1649794

Here's also a guide how to connect QuickBooks to your correct PayPal account: Connecting Additional PayPal Accounts.

Come back to me if you need more help. I'm here to help. 

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IntuitGarlynGay , Community Support Specialist
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