Setup accountant account to get accountant access to correct a reconcile error. Now I can't get back to QBO.

I made an error in reconciliation, and a troubleshooting guide said to invite myself as the QBOA.  Thus, I did that and used the same email as QBO.  This worked, and was able to see ability to undo a reconcile.   However, I logged out and tried to get back into just QBO.   Apparently the troubleshooting guide was not clear that if you do this, you can never get back to just QBO.   So... I am stuck in QBOA view and can't manage my QBO subscription, QBO account settings, QBO users or anything else QBO account related.

What I tried :

Per other threads, I tried creating another "Team" member under QBOA and transferring QBOA to the new team member master admin access.  I was able to make the transfer.   I then de-activated the other team member because there is no delete a team member (weird).   After it was deactivated I thought for sure that I would now get access back to the QBO using that de-activated QBOA team member.   However, now I can't get into either QBOA or QBO with that QBO user.

It seems that you guys have a one-to-one relationship of emails to all products.   I think even my quicken account is now messed up because I used that email as the new master admin.  

In any case, this is fairly frustrating as I have to close the books on Thursday night (August 2nd, 2018) for the non-profit org I volunteer for and need to get QBO access back.   Please advise as soon as possible.




Answer

Let's make sure you can close your books, ploofer.

The steps you've followed is one of the resolutions that we recommend once you want to undo a reconciliation at once. Let's try to reset your password so that you can access your QuickBooks Online Accountant account.

Next, we can change the email address of your QBOA using the email change request process. Once you submit your request, this should be completed within 3-4 business hours. 

While waiting for the email request, you can start to undo the reconciliation using QuickBooks Online Accountant's view. Then, click the company file and you can now close your book.

Otherwise, if you're still unable to retrieve your account, please call our Phone Support Team.

If you need anything else, you can always leave a comment and mention me anytime.
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IntuitMariaS , Community Support Specialist
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