I am trying to invoice. Says the client is inactive but they are active.

I am having trouble creating an invoice. Each time I go to save, I get an warning saying: "This transaction is linked to an inactive customer. You need to make the customer active before you modify or delete the transaction. Make customer active." So, I then click the "Make customer active", and it gives me the green check sign, letting me know the customer is now "active." But, when I go to create the invoice I see the same message come up. Please help -- this is a frustrating glitch like problem.

Answer

Hi ayfx,

I’ve replicated the scenario to see if we get the same error since we have no reported cases about this. I was able to save an invoice after hitting Make Customer Active. Have you tried to log out and log back in to start fresh?

If you get the same thing, let’s log in to QuickBooks in a private window. This disables the cache, and it’s a good way to check if a full cache causes it.

A cache stores the data of the web pages you’ve visited, so they quickly reload when you revisit them. When the cache is full, QuickBooks will load slowly or data may not fully refresh. Thus, we use a private window to check if it’s the cause. If it works we’ll, open the regular browser and clear the cache. If not, please use other browsers to see if the same thing happens.

Please let me know how it goes. Thanks in advance.

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IntuitJess , Community Support Specialist
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