The QuickBooksDB28 service on Local Computer started and then stopped.

We've been using Enterprise 18.0 for about 2 weeks now and everything was fine until this morning. One user was able to get into the file in Single User mode, but was unable to convert to Multi User mode. I checked the server where the file is hosted and the service was stopped so I told it to start and got the message that it was started and stopped.

I followed all of the steps in https://community.intuit.com/articles/1502331-the-quickbooksdbxx-service-on-local-computer-started-a... but they did not resolve the issue.

I also ran the File Doctor and it did not find any issues.

When attempting to open the file on any machine now (including the local machine), we get error -6175,0 "We're sorry, but QuickBooks can't open your company file" 

Answer

Hello there pepling,

You did good for doing some troubleshooting steps to fix the issue. You got me, and I'm here to make sure you can open your QuickBooks company file. 

Let's check the hosting configurations. This will help us know if the error is caused by a firewall software, content blockers or other issues. 

Here's how:

  1. Check if QBDataServiceUser is configured with Administrator rights.
  2. Check if QBW32.exe, QBUpdate.exe, QBDBMgr.exeand QBDBMgrN.exe have been given the proper access rights for any firewall security software.

Please let me know if you're able to open the software after trying those steps. Thanks in advance. 

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IntuitKristine , Community Support Specialist
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