How do I claim GST on a customer refund?

I use cash base for accounting and the customer paid $1000 including GST for a service in 3rd quarter 17/18. I have already submitted my BAS and paid the GST for 3rd quarter. I have now in the 4th quarter refunded the customer their $1000 and the service was not carried out. I have added a refund receipt but am unsure how to claim back the GST that I have already paid for the income transaction. The GST adjustment doesn't show up in the GST section.


Hello there, b_gorton1!

Regarding this matter, it’d be better to delete the refund and create a credit memo instead.

We should use the same information from the Sales Receipt and or Invoice. Then, put the Tax code from there and make sure that the date is based on the date when you’ll refund the money.

Here’s a link that includes the detailed steps on how to do such process: Apply a credit memo, credit or refund to a customer

Once done, please create an expense hitting the Accounts Receivable.

Fill me in if you have any other questions or clarifications. I'd be glad to help!

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IntuitKareen , Customer Support Specialist
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