Anyone have an idea about why our HMRC credentials are being rejected by QuickBooks?

QuickBooks isn't letting us file our VAT return. It keeps giving an error message of

"Authentication Failure. The supplier user credentials failed validation for the requested service."

However, when we loging to the HMRC website directly, the same credentials allow us to login.

Would like to get this matter resolved in time for the next VAT return.

Any help/advice gratefully received. Thanks.



Hi AutoTec,

If your using sunset versions of QuickBooks 2015 & below, you may need to upgrade to 2016 up to the latest version since the date that HMRC updated their server or link for VAT Filing (in line with MTD). Sunset versions can no longer connect on it since all online services are deactivated on those versions. Though you can continue using those versions for recording purpose via paper filing.

QuickBooks UK Desktop Support

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