I have completed my last payroll for 2017-2018 and approved, RTI etc. but did not get e-mail confirmation from HMRC but the log says successful transmission ?

How can I check that this has been received correctly?


Hi Pete.Ansty.

Thank you for contacting Community.

I can understand this would be a concern if you didn't receive the email confirmation from HMRC. Usually if the log on QuickBooks says it has been received successfully, it will be as we receive internal confirmation from HMRC.

If however you wanted to double check for yourself the easiest way would be to log into your HMRC Government Gateway portal which will be able to confirm if it was successfully received and processed. Alternatively you could always give HMRC a call on 0300 200 3200 who will be able to confirm that the RTI was received.

Let me know if you have any queries. Or, if you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours.

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