I used a recurring transaction invoice (that has no schedule) and then clicked on "save and close" why does this invoice show as "sent" in the dashboard?

When I created an invoice from a recurring invoice (that has no schedule), I saved it "save and close" I did not send it.  And I never got a copied email in my inbox as I always do. But the dashboard says this invoice is "sent".

Also, with some invoices that have not been sent yet, when I save it as "save and close", the system says the customer sees every update to the invoice.  Why does it say this for brand new invoices that have not been sent?


Hi Execupet

Currently, we have a known issue about the recurring transaction that shows as sent. Our product engineers are well aware of the urgency to resolve this, and they're doing their best to fix this as soon as possible.

As a workaround, let’s access QuickBooks Online using an incognito window. This blocks the website from storing browsing data, and it's a good way to start a browser with a clean slate.

If this does not work, I suggest contacting our real time to support for your account to be added as one of the affected issues. 

You can check out our contact details here: https://help.quickbooks.intuit.com/en_CA/contact?cid=qbo_iph_contactus_experiment_group&term

Please let me know if you have any other concerns. I'll be here for you.

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IntuitMaryJane , Community Support Specialist
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