Getting error code 404 when trying to add my bank acct.

Says contact technical support. Error code 404


Thanks for dropping by here in the Community, karenmcallistert.

I'm here to help you get rid of the error code 404 in QuickBooks Online.

Let's run some basic troubleshooting to isolate the problem when adding a bank account. We can start with running QuickBooks in a private browser. This usually resolves browser related issue like the one you received.

Here's how to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If this works, you'll need to return back to your regular browser (Ctrl + N), and delete the browser's cache. The temp files and cache contain a large amount of web content, which can cause a system error.

You can follow the steps in this article: How do I clear the temporary Internet files and cache?.

If you encounter the same issue using a private browser, the next thing you can do is switch to another browser. This will help us identify if this only happens to a specific browser.

I'm here anytime you need further help with adding your bank account. Please let me know by clicking the Add comment button below and I'll be sure to get back to you.

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IntuitAlcaeus , Community Support Specialist
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