Why is GST selected (7%SR) for sales entered as Journal entries, not taken into account in the GST F5, causes the companies GST F5 figures then appear incorrect? Solution


Dear user03777,

Good day to you! 

Based on your description, if could be due to the following that causing the differences:

1 The date of the transaction has been changed after prepared return

2 The journal entry has applied the GST rate after prepared return

3 The tax reporting method is on cash basis.

Further investigation is needed. Would recommend if you could write in to us so that our support agent could log in to your account and check for more information on this:

1 Log in to your QuickBooks Online account 

2 Click "Question mark" on the top right hand

3 Click "Contact us for help"

Have great day ahead!

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