My QB 2016 MAC Crashes with update. I have El Capitan 10.11.6 on iMAC.
My QB 2016 MAC, is Crashing. El Capitan 10.11.6 on iMAC. Went to Downloads & Updates Online: Downloaded the QuickBooks for MAC Desktop 2016 update. I didn't overwrite/merge with my original 2016 QB File, when asked. I now have two QB Program files, 2016 (my original) and new downloaded update QB 2017. The Download finished. I clicked on QB 2017, a pop up says QB has Newest Version, Up to Date. Then 2017 attempts to open and immediately crashes, then sends email report. Does the QB 2016 update (QB2017) need to merge with my original 2016 to work correctly? Should I download again and merge update with my QB 2016? I am concerned about loosing our Business' 2016 information and possibility of files not opening after updating. Here is The Crash Report for QB 2016 & QB 2017, it is the same for both: Exception Type:EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001,0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: Crashing on exception: NSDecimalNumber overflow exception Thank you!!!