Why are some of my Payroll checks posting duplicates in check register after web download but are not listed under the paychecks list? How do I fix this?

Answer

It's good to see you here in the Community, clmorell.

Le'ts get your transaction corrected in check register.

You'll need to exclude the duplicate or delete the transaction. Before doing so, you'll want to compare the two transactions to verify they're duplicates.

Here's how::

  1. On the left navigation bar, click Banking.
  2. Either In QuickBooks tab or the Excluded tab, click on a transaction.
  3. View the transaction and make note of the details: dates, amounts, descriptions, and bank descriptions.
  4. Repeat the steps for other transaction.

To exclude:

  1. On the left navigation bar, click Banking.
  2. You'll see the For Review tab, click the check boxes to the left of the date for the transactions you want to exclude.
  3. Once you're done, click the Batch Actions drop-down arrow and select Exclude Selected.
  4. The transactions move to the Excluded tab.

Transactions in the Excluded tab are not tracked as part of your business finances. 

Let me know how it goes, I'll be around to help. Thank you.

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IntuitRoseMarjorie , Community Support Specialist
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