Why does CAPTCHA not recognize input? I have been trying to reconcile my bank account for 1/2 hour and cannot get past Google's CAPTCH screen. Not easy. I may cancel.

I input the answers to the Captcha puzzle, but then you come back with new ones. Sometimes its a new square, and sometimes if a complete screen. I am selecting the correct tiles (I have to use this CAPTCHA process on other applications) but it keeps telling me to try again.

You are making this process too difficult. I thought QB was supposed to make my life easier.


Hello William,

Captcha is a program or a system used in computing to determine whether or not the user is human. This is an extra layer of security which detects script used by spammers or other online misdeed-doers to make sure your QuickBooks account is well protected.

I want to provide you our contact information so you can get the best help from our accommodating phone specialists.

Please go to: https://help.quickbooks.intuit.com/en_US/contactus.

      1.  On the Contact Us page, make sure that your QuickBooks product is selected at the top right corner.

      2.  Select a topic.

      3.  Click on the Get Phone Number button

The Community is a great place for general assistance! Feel free to reply if you have other questions. Thanks!

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IntuitMarkD , Community Support Specialist
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