How to adjust employees YTD in QBO.

when employees were imported fro qbd to qbo it seems as though the YTD information for the employees are not correct based on the desktop file. I need to fix this as quickly as possible so I can issue a correct ROE to my clients terminated employee. HELP

Answer

Hi princessashcroft,

I'd be happy to get your payroll adjusted.

You can enter your prior payroll if you haven't run/created your first payroll with QuickBooks Online. This will let you adjust the payroll details to correct the employees' record.

If you already created a payroll in QuickBooks Online, I'd suggest contacting our payroll support team to adjust the prior payroll.

To enter a prior payroll in QuickBooks Online, here's how:

  1. Click Employees.
  2. Click the employees' name to edit.
  3. In step number 7, click the Enter 2017 prior pay details button (see attached screenshot.)
  4. Follow the on-screen prompts to walk you through the rest.

To speak with one of our phone agents, here's the link:

  1. Go to: https://help.quickbooks.intuit.com/en_CA/contact
  2. Click QuickBooks Online.
  3. Select a topic [Payroll].
  4. Click Get Phone Number.

If you have you any more questions about prior payroll, please leave a comment below.

prior_details.JPG
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IntuitShiella , Community Support Specialist
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