Since updating the QB online desktop app, it is not working. I open the app, the sign in screen pops up but after i sign in it is just a blank white screen. No error msg

It worked fine before the last update (well, if you consider having problems all the time with this app fine...).  I get no error messages just a blank white screen after signing in.  Nothing loads.   I have done all the suggestions i could find:   Uninstall and reinstall app, clear cookies/cache/history, reboot computer/modem/router, open app with function key held (did nothing), open app with Shift key (nothing), ctrl key (nothing).  sign in/out, etc.

It's been down for 2 days now.  my account works fine if i go online and use it that way.   For $50/mo i expect better performance and less failure.  I'm running a business and this is frustrating and time wasting.

Answer

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@joel, try these:

  • Clear the app's cache by going to the File menu and choosing Clear Cache.
  • Reset the app by holding down the Shift key while opening the program. Continue to hold down the key until the program opens up. 
  • Reinstall the app through this link: http://quickbooks.intuit.com/apps/. Scroll down to the Get the QuickBooks Mac or Windows App section and click Free Download.
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