When I use the Mac App, the log in screen is in a constant loop. I tried a clean restart but it didn't help. Suggestions?

I updated the app this morning and this just started. I've tried the clean restart as directed by the support community post but nothing has helped. 

Answer

Hello kelsey,

Thank you for taking the initial troubleshooting steps in fixing the issue. There's another troubleshooting step we can test to help fix the constant looping of your QuickBooks Mac App. 

Let's try to clear out the stored files in the application's cache. Click File in the upper left corner, then Clear Cache.

If the same thing happens, we can uninstall and reinstall the application. Here's the link to reinstall the app: https://quickbooks.intuit.com/apps/. Scroll down to the Get the QuickBooks Mac or Windows App section, then click the Free Download button.

You can always come back if you have questions. I'll keep an eye for any reported issues and will update you whenever I find a report related to this behavior.

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IntuitSophia , Community Support Specialist
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