Closed and then opened a new bank account. 4/6 EFTPS payments went through. 2 returned trying to collect from the old account. Why did it point to the old account #?

3 payments processed with the new account number.  4th was returned from the old account number.  5th processed with the new acct. number.  6th returned from the old account number.  Why would Quickbooks use the old account number?

Answer

Let's get this taken care of, bemis.scott.

We need to locate the tax payment processing of the two different bank accounts. This is to check why there's a return transactions posted in the old bank account. W'd like to check your account and locate this for you, however, we don't have a tool to pull up your payroll account here. 

I'd suggest contacting our Payroll Support team. They have the tools to take closer at your account and fix the incorrect bank payment transactions in QuickBooks Online. 

Please reach out to us directly to get the latest update on this issue. Just leave a comment below. Have a great day ahead. 

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IntuitRC , Community Support Specialist
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