Cannot upload or attach documents into Quickbooks from Rightnetworks.

Hi, Unlike some of the other posts, I cannot even get as far as starting an upload or attaching the files.

I have tried using the attach icon and selecting the file, I have tried drag and drop. I have tried adding the files to the document center. Nothing!

I initally thought it was an issue with Rightnetworks but after spending time with their support team, they have pointed me to you.

The only thing I can attach appears to be graphics in the inventory center

Answer

Hi l.dalgety,

Thank you for reaching out to us. 

Ideally, QuickBooks Desktop doesn't have any restrictions when attaching files. Since you can only attach graphic files, I'd recommend giving our phone representatives a call to investigate this further.

Here's how you can reach them:

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select your QuickBooks product.
  3. Select a topic.
  4. Click the Get Phone Number button to see the support number.

You can also check out this article if you have other questions about attaching documents with QuickBooks: https://community.intuit.com/articles/1502158.

Fill free to leave a comment below if you need anything else. Thanks.

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IntuitJames , Community Support Specialist
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