Eeverytime QuickBooks is started Heimdale security reports an attempt is made to access they flag this as a malicious or compromised site.

The source file is identified as QB-FatalError-Fix.exe

The following information was also provided by Heimdal:-
TrendMicro's heuristic engine has flagged this file as: TROJ_GEN.R002H05G516.
F-Secure Deepguard Suspicious:W32/Malware!Online
Symantec reputation Suspicious.Insight

Is this a genuine problem and how do I fix it.


Thanks for reaching out to us, captron60.

Let me share an insight about the message you received from Heimdale Security.

It's possible that Heimdale Security flagged one of QuickBooks' components as malicious even though it's not. To fix this, you'll want to add an exception for QuickBooks on your anti-virus software. I'd suggest reaching out to Heimdale Security support for the detailed steps. 

They should be able to configure the settings of your anti-virus software. If there's anything else you need help with, please let me know. 

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IntuitJamesPaul , Community Support Specialist
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