Assertion failed - Attempting to normalize a non continued row

Hello - we are having frequent crashes of QuickBooks in which all users are being disconnected from the server and the scan folders utility has to be run on the server before users can connect again.


The error message that is being shown on the server logs is the following:


QuickBooksDB27

Assertion failed: 200610(16.0.0.2038)

Attempting to normalize a non continued row.


I am also finding that, every time the error occurs, I have to rebuild the QuickBooks file to remove errors that have appeared. 

Googling this type of error message seems to indicate that it has to do with the database software on which QB runs.

Has anyone else experienced this type of error message or problem? I would appreciate any suggestions on how to solve it permanently.


Thanks,


Michael Trotz

Answer

Hi michael.trotz,

I'll be your QuickBooks support for today.

Let me share with you the basic troubleshooting steps to resolve QuickBooks' crashing issues. Here's an article with instructions on how to do it: QuickBooks won't open, has stopped working or not responding

You will need to perform the recommended troubleshooting steps on the computer where QuickBooks software is installed.

Also, it's necessary to update the Database Server Manager periodically. Here's how:

  1. Download the patch from Update QuickBooks Desktop to the latest release.
    Note: The patch for the server is the same as the patch for the workstation.)
  2. Reboot the server after the patch installation completes. (This is strongly recommended).
  3. On the workstation, after the server has been updated, you may get the following message: The company file needs to be updated to work with this version of QuickBooks Desktop.
  4. There will be a prompt to create a backup which is required since these updates can modify the database structure.
  5. Follow the prompts and after backup is completed, you should be able to open the file.

Feel free to reach out to us if you have any other questions. We are here to help. Thanks!

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