My quickbooks freezes after login, I've tried the .tlg file, and the QBWuser.ini still it doesnt work, I've also tried the QB Desktop File doctor but failed? what to do?

I have tried renaming the .tlg file and renaming the QBWuser.ini. QB desktop diagnostic tool says the file was okay. 


Hi jansenjanchua,

Thanks for sharing what you’ve tried to fix the freezing effect. I will help you get this done. I know that we can solve this together.

This could be caused by the following:

  • Your company name is too long.
  • Damaged or missing QBWUSER.INI file.
  • Corruption on your hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system

Your initial steps are correct, and it’s clear that this isn’t caused by a damaged QBWUSER.INI since renaming it didn’t fix it. We’ll need to do a few more steps to get this fixed. Please use the QuickBooks won't open article as your guide. Perform Solution 2 and jump to Solution 3, step B: Rename the EntitlementDataStore.ecml file. The ECML file holds your license and product code. If this file is damaged and causing to freeze QuickBooks, renaming it will fix this.

Please note: Deleting ECML file will require you to re-register QuickBooks. Thus, please take note of your License number and Product code before doing this. You can press F2 while the QuickBooks is open to get these codes.

Please follow the solutions in the article, and let me know when you can successfully log in to QuickBooks. Thanks.

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IntuitJess , Community Support Specialist
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