payroll not working when I click on Employees, I get an error message in all of my accounts.

See attached snapshot of the error message.  One client I was supposed to run payroll for on Friday and one client who is new to QBO and has not been able to use her payroll yet (for other reasons that we have been working with tech support).  She is NOT a happy camper.  I now moved her account to my wholesale so I could work on it and now mine will not work.  



1 person found this helpful

Hello caroloncall,

We want you to run payroll as quickly as possible.

May I know what troubleshooting steps have you done so far? Have you tried using a private browsing window in your preferred browser? If you're able to run payroll with private window, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

Using a different browser can also help. The browser that we use regularly may sometimes encounter any issues, and it works fine with another browser.

If this is a browser issue, you'll be able run payroll after doing those steps. Please let me know if there's anything else that I can help you with today, caroloncall.

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IntuitMaryF , Community Support Specialist
Employee SuperUser

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