why does my invoice email send 2 separate emails even though I have no invoices clicked as batch or send later?

I am using Outlook with Windows 10. I have sent an invoice to myself and received 2 separate emails. Also, I made sure that the Batch box is not checked.


Hi info,

Anyone you add to the Bcc field under the Send Forms settings send a copy of that form when you send it. That's the reason you received two separate emails for one invoice. Let's go ahead and see the Send Forms settings by following these steps:

  1. Click on the Edit menu.
  2. Click on Preference
  3. Under Send Forms, click on Company Preferences.
  4. In the Bcc box, you can see the recorded email address. (Please see the attached screenshot.)

If you have further questions about the Bcc function or anything else, please let me know. 

Was this answer helpful? Yes No
IntuitGarlynGay , Community Support Specialist

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.