There is incorrect GST on imported invoices

this is my previsou case that has not been resoved but has been inclosed by Cielo:

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She said that it is due to 3rd party app Timely having prices on invoices inclusive GST and QB automatically imports invoices GST exclusive. The fact that this is not changeable is incomprehensible.


I had some more time to investigate this issue. Your theory would be true if all the items/services would end up with a difference after being migrated into QB due to a different setting (inclusive/exclusive GST). Well, I found out that only services costing $60 ending up being the issue, not anything else. It reassured me that it is not down to the fact you are claiming to be for and it made me also suspicious about your investigations. How through your investigation is. Yes, my invoices and bills leaving Timely are TAX inclusive, in QB (for the reason she explains) are imported as exclusive. That doesn’t affect any other items but these cost $60. 

I would like you to look into this again and this time lets sort this out



Hey Info

Ive sent a note to Cielo to follow up on this one for you. 



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IntuitChris , Social Specialist

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