Constant duplicate transactions in bank feed.

Ok, I understand how to exclude transactions from the bank feed but is there any way to prevent this from happening in the first place?  Can Intuit stop the leak instead of just giving us a pot to put under the drips?

I'm not sure if it is an issue with CIBC or with all banks but these constant duplicate transactions eat a fair amount of time if the duplicates show up after I've already matched the transactions... and it is really driving me nuts . 

...it also kind of undermines the accuracy of the product.  

Answer

1 person found this helpful

Good day paul,

Thank you for bringing this to our attention.

The duplicated transactions for the CIBC bank is a reported issue. Our engineers are already investigating the cause of this issue, and are working for an immediate fix. In the meantime, you'd have to manually exclude the duplicate transactions from the bank feeds. While there's no specific date for when this issue will be resolved, I suggest calling our phone agents. That way, they can add you to our containment list, so you will be notified when this issue is fixed. Here's how to contact them: https://community.intuit.com/articles/1169453.

We appreciate your patience on this. Stay in touch if there's anything I can help you with.

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IntuitSophia , Community Support Specialist
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