Why wont the GST payment let me record the payment, even though I select record payment?

I have successfully recorded other payments, just not having any luck now.


Hi Dorset,

Thank you for your inquiry. 

From the GST tab on left navigation menu, you will be able to record GST payment for the lodged BAS period. I have attached a screen shot to illustrate this.

If the Record payment action link is still not working, please try to clear cookie and cache for your browser.

For Chrome browser, please simply click "Ctrl" "Shift" "Delete" on your keyboard and obliterate cookie and cached image from the beginning of time.

For Firefox browser, click "Ctrl" "Shift" "Delete" on your keyboard and the time range to clear is everything. 

After you have cleared cookie and cache, please sign out of the file and then sign back in to continue.

Please Click Here to reach out to our support team should you require any assistance or have any questions. Our support representatives will be more than happy to help!

Thanks Dorset, have a great day!

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