HSBC has updated their login procedure to a new format. This is causing error 103 when Quickbooks goes to connect to my credit card, how can I reconnect my account?

HSBC has updated their login procedure to a new format, they now use a username and password, whereas before they used an access number, security question and password. This is causing error 103 when Quickbooks goes to connect to my credit card since Quickbooks hasn't updated the log in process, how can I reconnect my account?

Answer

Hello Richard,

I'm here to help. Error 103 occurs when the login credentials entered in QuickBooks Online are not being accepted by your financial institution's website. You can refer to the steps below to reconnect your account:

  1. Go to Transactions > Banking
  2. Click on Add Account
  3. In the search field enter the full name of the bank you are trying to connect to or enter the bank's URL. 
  4. If multiple results are displayed click on the bank name in the list for your account.
  5. On the next screen verify that the URL for the bank that is displayed under the name is the correct URL that you use to sign into your account on the bank web site. If not, click on the Go back button and select the next name in the list and repeat this process until you find the correct website under the bank name that you use to sign into your account on the web.
  6. Enter your User Id and Password
  7. Click Log In.

Here are articles with more information about this error:

Please let me know if you have any other concerns.

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IntuitVivien , Community Specialist
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