QB seems to think it has a file open. Tech support has been useless any one else have this issue? See detail below

"can't open a quickbooks file quickbooks already has a company file open if you want to open another file close this one first.  Only quickbooks accountant and enterprise can open 2 company files at once."   HELP needed.  Tech support has been useless.  I've spent numerous days and many hours on the phone with them.  I get this when I open enterprise solutions as secondary and now getting it when I try to convert online file to desktop.  There seems to be no way to by pass it.  I have uninstalled and reinstalled to no avail. Frustrated at this point.  

Issue is with Accountant & Enterprise solutions supplied with pro adviser program. 2015 & 2016

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