Why don't I see the Undo Reconciliation button I had in the Desktop version of QuickBooks?
Please be advised we do not recommend manually unreconciling unless you are in the middle of a current reconcile and just need to start over. In many cases a manual unreconcile can cause more problems than you had set out to resolve and may not reveal the root cause of the problem. We do have resolutions for different scenarios you may run into, and users who use the steps have a high success rate of resolving the issue. You can view common scenarios and solutions here: Troubleshooting your reconcile. If you still desire to manually undo your reconciliation, we cannot assist you with the process beyond providing you with the following steps.
If you already know what is wrong with your reconciliation and simply need to manually adjust the reconcile status on a transaction, follow the steps in this knowledgebase article: How do I clear, unclear, reconcile or unreconcile transactions?
The Undo Reconciliation option that you may be familiar with from other versions is currently not available in QuickBooks Online.
It is still possible to manually unreconcile, but for quicker resolution, we have created a KnowledgeBase article to assist you in troubleshooting reconciliation problems that should lead you to the root cause of the problem. There are three general categories that all reconciliation problems fall within. Troubleshooting for each of these situations takes a fraction of the time that manual unreconcile may require. Troubleshooting your reconcile covers all three scenarios.
If you already know what is wrong with your reconciliation and simply need to manually adjust the reconcile status on a transaction, follow the steps in How do I clear, unclear, reconcile or unreconcile transactions?(Caution: This action will affect your Opening Balance. If you are not 100% sure you are making the correct adjustment to your data, please stop and use Troubleshooting your reconcile to track down the issue. Even if you are sure, it is strongly recommended you keep record of the changes you are making.)