Enable pop-ups for Google Chrome
Attention: If you've already enabled pop-ups, and you've landed on this article after printing using Google Chrome, it's likely because you clicked on the link that says "Please respond to the small pop-up window to continue..."
In order to see the print window, minimize the larger dimmed one or check your taskbar for the other window where the pop-up likely is. Then close this knowledgebase tab if you don't need it. If you need to enable pop-ups, read on.
If you're using Chrome and and get a message that pop-ups are blocked, or if you click a button or link and nothing happens, that normally means our pop-up windows are being blocked as well.
The best thing to do is to install the QBO app from the Chrome Web Store at https://chrome.google.com/webstore/detail/cimncnjihlhfmagneecomiloklpjeagl. This application will give QBO full privileges and you won't need to take any further action. In the future when you start Chrome, QuickBooks Online will appear under the Apps section.
You can also access your apps by typing chrome://apps into the address bar
If you don't want to install the app, you can perform the following steps.
To check for a pop up blocker from within Google Chrome:
- Open Chrome.
- Copy and paste the following into the Chrome address bar: chrome://settings/contentExceptions#popups
- Enter [*.]qbo.intuit.com into the Add a new hostname pattern field.
- Make sure you have Allow chosen for the Behavior field.
- Click Done.
- Click the X at the top right of the screen to close the window.
For Windows 8, You may want to run Chrome in Desktop mode to prevent other issues from occuring.